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Note: While northcountrygear.com is open 24/7, fulfilment of orders are handled during business hours only 9 AM to 6 PM Eastern Standard Time. Most orders shipped same day or within 24 hours of receipt. Please allow additional time if you order after hours or on weekends and holidays.
Return and Exchange Policy
Once a product has been used it cannot be returned!
northcountrygear.com hopes that you will not have a need to return your products to us. However, we know that life happens.
When returning any product to northcountrygear.com for any reason you must first obtain a Return Authorization number (RA#) from northcountrygear.com customer service. The RA# will be your tracking number. Any products returned to northcountrygear.com without an RA# will be returned to sender.
Exchanges will be made for size(s) if the product is unused and in the original packaging with all tags still attached. The customer is responsible for shipping charges on all returns.
All Sale and Closeout items are "AS IS" and cannot be returned!
All northcountrygear.com products still in the box with original tags can be returned for refund up to Thirty (30) days from date of purchase for a full refund. Shipping charges are non-refundable.
Returns should be sent to:
Northcountrygear.com
Returns Dept.
4023 W. 00 NS
Kokomo, IN 46901
Shipping damaged products.
If you receive products that were damaged during shipping, we ask that you contact our Customer Service department immediately. Monday through Friday, 9 a.m. to 6 p.m. customerservice@northcountrygear.com
Fulfillment errors.
If we make an error fulfilling your order, we ask that you contact our Customer Service department immediately. Monday through Friday, 9 a.m. to 6 p.m. customerservice@northcountrygear.com
Shipping Guidelines
northcountrygear.com will make every effort to ship your order within 24 hours. UPS Ground and U.S. Postal Service regular and priority mail service are the most commonly used shipping methods. If you have questions about shipping your order, you can contact customer service at: customerservice@northcountrygear.com
International orders
All international orders (outside the U.S. and Canada) are quoted for best rates. You will be contacted by NCG prior to shipping with a shipping total and approximate transit time. International orders are subject to duties, taxes and brokers' fees. All duties and taxes are the customer's responsibility.
UPS
UPS transit times for ground shipping:
East Coast - 3-5 business days
Central U.S. - 3-5 business days
West Coast - 5-10 business days
UPS Next Day available only in continental U.S. does not include Saturday and Sunday. Must have street address no P.O. boxes.
All Next Day and 2nd Day UPS orders must be received by 2:00 PM EST. Orders received after 2:00 PM will be processed the following business day.
US Mail
U.S. mail transit times for priority service:
East Coast - 2-3 business days
Central U.S. - 2-3 business days
West Coast - 3-5 business days
Transit times for Alaska and Hawaii are 12-14 days.
| Sales Tax |
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| Businesses only have to charge sales tax for customers in the state that your business is located. We're only in Indiana, and since most of you aren't, we don't have to charge you a cent. If you live in Indiana, you will be charged sales tax. |
Secure Shopping Guarantee
Shopping at our site is safe, and we guarantee it. All orders on our site are processed on our secure server. All credit card information is encrypted and protected.
If you would prefer not to place your order on-line, please call our Customer Service at (888) 761-7333. One of our customer service representatives will be happy to assist you.
At northcountrygear.com we are committed to offering the best in outdoor gear at competitive prices. The brands and styles we carry offer excellent craftsmanship and fair pricing, and we check our online prices frequently to ensure that you are receiving outstanding value on your purchases.
We feel that the prices you see listed on our site are among the most competitive you will find from an authorized dealer for the brands we carry.
We guarantee 100% satisfaction with your purchase. If you're not completely satisfied with your purchase, neither are we. You can return any item at any time for an exchange or refund of the purchase price of your product. No hassle, no risk.
Buy with confidence from northcountrygear.com . We are an official and authorized dealer for every brand listed on this web site. This means you always receive factory fresh merchandise with a true manufacturer's warranty.
Privacy
We will never sell, lease, rent or give your e-mail address to anyone else without your permission. Period. Since northcountrygear.com (s) distribution model requires some manufacturers to ship products to customers, it is necessary to provide shipping information for that purpose. We created this policy to demonstrate our firm commitment to your privacy.
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